***If it’s less than 24 hrs from your shift: email email@example.com and firstname.lastname@example.org. If it’s the day of your shift, please also call the store at 718-208-4778 and notify the the General Manager or Shift Leader.
You do not need to do any of the below***
1. Log into Humanity
2. Identify the shift you can’t work
Hit “DETAILS” of upcoming shift you wish to swap and a pop up window will appear. Click on “Can’t Work” in lower right hand corner of that pop up window and the trade shift option will appear.
3. Click the “Trade Shift” button
Enter the reason you must trade your shift.
4. Select a member with whom to swap a shift
Press “Continue” and a pop up window will appear with options of fellow members to swap with. The members listed below will ONLY be members that do your same position (i.e. floor attendant, cashier OR shift leader). The only way you can swap with someone that holds a different position is by searching for their name. Notice that you can customize the swap dates if you have date limitations. To choose someone you’d like to swap with you can
Scroll down and check their names, or
Search for their name in the search box.
After you’ve selected all the people you can swap with, hit “Send request for XX shifts” in the bottom right hand corner. The first person to respond “YES” will get the swap.
Make sure to select at least 10 people - we’ve seen the more you choose the higher success rate of a swap. Chances are you will not get a swap if you don’t select this many people.
5. Wait for a fellow member to respond
**As your shift approaches and your swap request has not been accepted by anyone, please delete your original request and re-request with different/additional people.**
The person being requested to swap will receive an email notification. They simply click on the link and then can press “accept” or “reject” depending on if they can do the swap.
Once someone accepts, all accepted parties are notified and Humanity is automatically updated with that swap. No need to tell the work tracking team, all is handled in Humanity!!!!
*Note if someone accepts the request before you, the request will no longer be in Humanity when you respond to the email, as it’s already resolved.
IF YOU NEED TO CANCEL A SWAP REQUEST
Again start at the Home page, find your upcoming shift and select DETAILS.
Click on “Trade Request” link in upper right corner
Click on “Would like to trade this shift” under MY REQUESTS
Click on “Remove Request”, bottom right hand corner.
As your shift approaches and you have not arranged a swap, please delete your original request and re-request with different/additional people.
If it’s less than 24 hrs from your shift, email: email@example.com and firstname.lastname@example.org. Day of, please call the store.
Remember: your shift and your work obligation is your responsibility, you must make efforts to get coverage AND do your make up each cycle. Not doing so will result in additional make ups being added to your account. Make up options are sent out every Wed in “The Weekly”.